Frequently Asked Questions (FAQ)

Please bring your identification card or passport. If available, also bring your current medication list, previous medical reports, blood test results or other relevant health records so the doctor can better understand your medical history. For health screening, identification such as an NRIC or passport is commonly required.

You may contact us before your visit to arrange an appointment or check walk-in availability. Making an appointment can help reduce waiting time and make your visit more convenient.

You can consult a GP for many common health concerns such as fever, cough, sore throat, flu-like symptoms, headaches, stomach problems, skin conditions, minor injuries and general health concerns. A GP can also assess your condition and advise if further tests, specialist care or hospital treatment are needed.

Yes. Some health conditions may develop without obvious symptoms. Health screening can help identify certain health risks or abnormalities earlier, allowing appropriate follow-up when necessary.

Not every blood test requires fasting. It depends on the tests you are having. Please follow the instructions given by the clinic or doctor before your blood test. If you are unsure, contact us before your appointment.

The time required depends on the type of test performed. Some results may be available quickly, while laboratory tests may require more time. Our clinic will advise you when your results are expected and whether a follow-up consultation is needed.

Do not panic. The doctor will review your results together with your symptoms, medical history and overall health. Depending on the findings, you may be advised to repeat a test, undergo additional investigations, start treatment or see a specialist.

You may let our team know if you prefer a male or female doctor. We will try to accommodate your request, subject to the doctor’s availability at the time of your visit.

Insurance and panel coverage may vary according to the provider and your individual plan. Please contact our clinic or your insurance provider before your visit to confirm your eligibility and coverage.

Seek emergency medical care for serious symptoms such as severe chest pain, severe difficulty breathing, unconsciousness, heavy bleeding or sudden signs of stroke such as facial weakness, arm weakness or difficulty speaking. In Malaysia, call 999 if emergency ambulance assistance is required.